PCH Micro Inc ships within the contiguous 48 United States. All orders are processed and shipped Monday through Friday. Orders received on the weekends or after 3 pm PST on weekdays will be processed the following business day.

FedEx 2nd Day and FedEx Standard Overnight orders must be received by 2 pm PST (Monday through Friday) to be shipped on the same day.

The majority of our orders are processed and shipped within 24 hours. Items that require a longer lead time to ship will specify on the item Availability. Items that are back ordered, you will be notified by phone or email.

For items of average weight and size and are non hazardous, PCH Micro Inc offers 4 methods of shipment; FedEx Ground, FedEx Express Saver (3Day), FedEx 2Day, and FedEx Standard Overnight. Your freight costs are based on the weight and size of the merchandise you selected, the zip code you provided within your shipping address and the distance from our distribution center. FedEx Ground is the default shipping for our site. You will need to “select” the other FedEx services if required or set one as your preference. For items that are shipped from the manufacturer or require additional freight charges due to size, weight or hazardous freight conditions, the above options will not be available to you and you will be notified that a Truck Shipment or alternative method of shipping will be required and the additional freight charges you may be required to pay. Additional shipping charges will not appear during checkout. If your order requires any additional shipping charges, you will be notified for approval before your order ships.

Oversized/Heavy Weight or Hazardous Items Oversized/Heavy Weight or Hazardous Items may be subject to additional shipping charges, and will not qualify for Express Shipments. There will be a message within the long description of an item stating if the item chosen is Oversize, Overweight or hazardous. You will be notified prior to shipment by email or phone of the additional freight charge required.)

Merchandise that is dropped shipped from a manufacturer or shipped from any of our other facilities may require an extended lead time. You will be notified of this via phone or email prior to shipment.

Free Shipping!

Simply look for the logo to enjoy free FedEx Ground or Freight shipping within the Continental U.S. on selected items throughout the store. Free freight items cannot be added to orders seeking Express shipment. If Express shipment is required on this item, please email our customer service department @ [email protected] for a quote. Freight deliveries may only deliver "curbside" unless otherwise specified.

FedEx Ground

1-5 business days within the contiguous U.S. Package size: up to 150 lbs. for packages weighing 100-150 lbs., 108” in length; 165” in length plus girth (L+2W+2H). FedEx Ground cannot deliver to P.O. Boxes.

Please note: FedEx Express shipments are available on orders received prior to 2:00 p.m. PST. Orders placed after that time or on Saturday or Sunday will be shipped the following business day via the method you have selected.

FedEX 2Day

Delivery by 4:30 pm in 2 business days for most shipments (by 7 pm to residences). Monday - Friday, with Saturday delivery available to many major markerts for an additional charge. Available throughout all 48 states.

FedEx Express Saver 3Day

4:30 p.m. third business day (by 7 p.m. to residential addresses) within continental U.S. only. Monday – Friday Package size: up to 150 lbs. each, and 119” in length and 165” in length plus girth.

FedEx Standard Overnight

Next business delivery day by 3:00 p.m. to most U.S. addresses; by 4:30 to rural areas. Monday – Friday only. Package size: 8 oz. FedEx letters and other packages up to 150 lbs. each, and 119” in length, and 165” in length plus girth.

Truck Delivery

For those items that require truck deliveries, you will be notified. An additional freight charge will be added to the item specifically via a surcharge at checkout or at checkout you will be told that via email you will be given the actual delivery charge for that item.

Please be advised that truck shipments are “Tail Gate” shipments and not generally inside deliveries. Drivers will rarely take a large carton, crate or package to upper floor locations without additional compensation. You will need to notify PCH MICRO if you require special consideration for your delivery so we can then relay that information on to the trucking company

All Returns Are Subject to Manufacturers' Policies

Return privileges are subject to various manufacturers' policies. Many manufacturers have imposed certain return restrictions. PCH Micro, Inc reserves the right to decline specific return requests based on those restrictions. Be sure to ask your Account Manager about specific return conditions before you purchase any item.

Packaging of Returns

All returns, defective or otherwise, must be 100% complete, contain ALL original boxes and packing material, have original UPC codes on the manufacturer's packaging, contain all blank warranty cards, accessories, and documentation provided by the manufacturer. Incomplete returns, open or used products, or products not in new condition will be assessed additional restocking fees depending on condition and PCH Micro, Inc ability to re-market the returned product. PCH Micro, Inc will refuse any return of items missing UPC codes.

Nonrefundable Charges

Labor, installation services, and shipping charges are nonrefundable. Customer is responsible for all return shipping charges; therefore, all returns must be shipped prepaid. PCH Micro, Inc will only accept returns via FEDEX or UPS with a tracking and appropriate insurance. PCH Micro is not responsible for lost parcels.

Returns for Non-Defective Items

All non-defective returns authorized by PCH Micro, Inc, whether opened or unopened, will be assessed a minimum 20% restocking fee, and must be authorized for return within 30 days from date of receipt. No refunds will be issued after such 30 day period. Authorization may be obtained by contacting PCH Micro, Inc. Customer will be issued a Return Merchandise Authorization (RMA) which is valid for 10 days. Failure to return a product within such 10 day authorization period will be deemed to be an acceptance of the product.

Defective/Dead on Arrival (DOA) Merchandise

DOA products must be reported and returned within the first 30 days of receipt and, if deemed by us to be defective, may be repaired or replaced at our sole discretion. Some manufacturers and publishers require DOAs to be handled directly with the manufacturer, and in these cases, we will provide the contact information. DOA returns that prove through testing not to be defective are subject to a minimum 15% restocking fee. After 30 days, the manufacturer's warranty process must be followed.

Damaged Products

All packages shipped from PCH Micro, Inc are inspected prior to shipment. However, from time to time, damage during shipping may occur. Packages that are obviously damaged should be refused upon original delivery attempt. If the package is accepted, then any damage should be noted on the carrier delivery record prior to the driver leaving your premises. Any hidden or internal damage to any product must be reported within the first 7 days of receipt to arrange for a carrier inspection and return of the damaged product(s). Please save the product, the shipping carton and all manufacturer packaging. Timely receipt of this information is necessary for PCH Micro, Inc to file a damage claim. Failure to notify PCH Micro, Inc of damage within this time period will be deemed an acceptance of the product, and standard return policies will apply.

Refused Orders

All refused orders (for reasons other than shipping damage) will be subject to a minimum 20% restocking fee. Shipping charges are not refundable if shipment is refused at the time of delivery. In addition, refused orders will be subject to additional shipping charges to cover the cost of returning the products to PCH Micro, Inc.

Open Box Items
PCH Micro, Inc offers a 30-day refund-only return policy for all open box merchandise. Remember if you purchase a Open Box product you will receive an OEM BAREBONE item, meaning you will only receive the item itself. Accessories are NOT INCLUDED with Open Box products, even if the missing accessory is required for the item to function properly.

Laptop Battery Returns
30 day return allowed for dead on arrival batteries (subject 20% minimum re-stock fee). Open boxed product can NOT be returned.

Memory
Dead on arrival memory can be returned for REPLACEMENT only. Open boxed product can NOT be returned. Wrong item purchased can NOT be returned.

OEM CPUs:

• Refund period: Non-refundable
• Replacement period: 30 days from original invoice date

Retail CPUs:

• Refund period: Non-refundable
• Replacement period: 30 days from original invoice date

Additional CPU Warranty Terms

• All defective and DOA CPUs will be replaced upon return.
• PCH Micro will not cross-ship replacement CPUs.
• Physically damaged CPUs cannot be returned to PCH Micro, including physical damage due to improper installation.

Physical damage to any product will void the product's warranty. Improper installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage.

PCH Micro, Inc encounters bent pins regularly when inspecting physically damaged CPUs. Forcing a processor into position will not solve an installation problem and may result in applicable warranty coverage being voided.

Because Intel and AMD do not accept physically damaged processors, PCH Micro, Inc will return any physically damaged CPU to you at your expense.

Software
Retail Boxed software may only be returned for refund within 30 days of the invoice date if the packaging is unopened and factory sealed. Opened retail boxed software can only be returned for replacement if it is defective or damaged. You may exchange defective software for an identical replacement by contacting PCH Micro, Inc Customer Service and acquiring an RMA number. No software returns will be accepted after 30 days. All OEM software including Operating Systems is non-refundable once purchased and delivered. OEM versions are intended for system builders only and cannot be transferred to another PC once it is installed. Purchasers of this software are required to comply with the terms of the System Builder License, including responsibility for providing all end-user support. PCH Micro, Inc is not responsible for system/software incompatibility, and incompatibility issues do not qualify software as damaged or defective. Customers are encouraged to contact the respective software publisher for answers to technical questions, such as minimum system requirements, prior to purchase.



Contact Us:

PCH Micro, Inc.
7040 Avenida Encinas
Suite 104
Carlsbad, CA 92011

Customer Service : [email protected]