All Returns Are Subject to Manufacturers' Policies

Return privileges are subject to various manufacturers' policies. Many manufacturers have imposed certain return restrictions. PCH Micro, Inc reserves the right to decline specific return requests based on those restrictions. Be sure to ask your Account Manager about specific return conditions before you purchase any item.

Packaging of Returns

All returns, defective or otherwise, must be 100% complete, contain ALL original boxes and packing material, have original UPC codes on the manufacturer's packaging, contain all blank warranty cards, accessories, and documentation provided by the manufacturer. Incomplete returns, open or used products, or products not in new condition will be assessed additional restocking fees depending on condition and PCH Micro, Inc ability to re-market the returned product. PCH Micro, Inc will refuse any return of items missing UPC codes.

Nonrefundable Charges

Labor, installation services, and shipping charges are nonrefundable. Customer is responsible for all return shipping charges; therefore, all returns must be shipped prepaid. PCH Micro, Inc will only accept returns via FEDEX or UPS with a tracking and appropriate insurance. PCH Micro is not responsible for lost parcels.

Returns for Non-Defective Items

All non-defective returns authorized by PCH Micro, Inc, whether opened or unopened, will be assessed a minimum 20% restocking fee, and must be authorized for return within 30 days from date of receipt. No refunds will be issued after such 30 day period. Authorization may be obtained by contacting PCH Micro, Inc. Customer will be issued a Return Merchandise Authorization (RMA) which is valid for 10 days. Failure to return a product within such 10 day authorization period will be deemed to be an acceptance of the product.

Defective/Dead on Arrival (DOA) Merchandise

DOA products must be reported and returned within the first 30 days of receipt and, if deemed by us to be defective, may be repaired or replaced at our sole discretion. Some manufacturers and publishers require DOAs to be handled directly with the manufacturer, and in these cases, we will provide the contact information. DOA returns that prove through testing not to be defective are subject to a minimum 15% restocking fee. After 30 days, the manufacturer's warranty process must be followed.

Damaged Products

All packages shipped from PCH Micro, Inc are inspected prior to shipment. However, from time to time, damage during shipping may occur. Packages that are obviously damaged should be refused upon original delivery attempt. If the package is accepted, then any damage should be noted on the carrier delivery record prior to the driver leaving your premises. Any hidden or internal damage to any product must be reported within the first 7 days of receipt to arrange for a carrier inspection and return of the damaged product(s). Please save the product, the shipping carton and all manufacturer packaging. Timely receipt of this information is necessary for PCH Micro, Inc to file a damage claim. Failure to notify PCH Micro, Inc of damage within this time period will be deemed an acceptance of the product, and standard return policies will apply.

Refused Orders

• Refund period: Non-refundable
• Replacement period: 30 days from original invoice date

• Refund period: Non-refundable
• Replacement period: 30 days from original invoice date

Additional CPU Warranty Terms

• All defective and DOA CPUs will be replaced upon return.
• PCH Micro will not cross-ship replacement CPUs.
• Physically damaged CPUs cannot be returned to PCH Micro, including physical damage due to improper installation.